HiveU — Privacy Policy

Effective date: August 14, 2026 · Version: 2.0

1. Who we are

HIVEU LLC ("HiveU," "we," "us") operates the HiveU platform. This policy explains what personal information we collect, how we use it, who we share it with, and what choices you have.

HiveU is not affiliated with or endorsed by the University of Colorado Boulder or any other institution. We are not a school official and your HiveU data is not education records under FERPA. If you connect a school email address to HiveU, that information is held by us under this policy, not by your school.

2. Information we collect

2.1 You give us

• Account: name, .edu email address, password (stored hashed), phone number, campus, class year.
• Verification: information confirming you're an enrolled student — email domain confirmation and, if we use a third-party verification service, whatever that service returns to us.
• Profile and listings: photo, bio, qualifications and experience you describe, services offered, pricing, availability.
• Bookings: what was requested, when, the agreed amount, and completion confirmations.
• Messages: communications with other users through the Platform, and with our support team.
• Reviews and ratings you write or receive.
• Payment identifiers: payments are handled by our payment processor (Stripe). Your full card or bank details go directly to Stripe under its own privacy policy; we do not collect or store your card numbers, bank credentials, or passwords. Once integrated payments launch, payment details go directly to our payment processor — see 2.3.
• Tax information: if HiveU pays you directly — for example, a Top Helper Bonus, a referral reward, or an ambassador role — we collect the information on a Form W-9, including your taxpayer identification number, before making payment. This is sensitive information and we limit access to it.

2.2 We collect automatically

Device and browser type, operating system, IP address, approximate location derived from IP, pages and listings viewed, actions taken, timestamps, referring URL, and crash and performance data. We use cookies and similar technologies — see Section 7.

Marketing attribution. To understand which of our efforts actually work, we record how you arrived at HiveU: the referral code or Helper link you used, which QR code or flyer you scanned, campaign parameters in the link you clicked (commonly called UTM parameters), and your answer if you tell us how you heard about us. We connect that signal to your later activity — whether you verified, and whether you completed a booking — so we can measure which channels bring real users.

2.3 From third parties

• Payment processor (expected: Stripe): confirmation that a payment succeeded, payout status, and limited transaction metadata. Stripe collects your full payment and identity details directly under its own privacy policy, and we do not receive your full card or bank details.
• Verification service, analytics, and error monitoring: as described in Section 5.
• Referrals: if another user refers you, we learn that they did, and they may learn that a person they referred completed a booking.

3. How we use your information

• Operating the marketplace — creating accounts, showing listings, enabling bookings, delivering messages.
• Verifying student status and maintaining a campus-limited community.
• Processing payments, platform fees, fee waivers, bonuses, and referral rewards.
• Determining eligibility for promotions, including counting completed bookings to identify the monthly Top Helper.
• Providing support and responding to reports and disputes.
• Safety, fraud prevention, and enforcement — detecting duplicate accounts, fake bookings, promotion and referral abuse, prohibited services, and conduct violations.
• Measuring marketing performance — understanding which campuses, channels, Helpers, and campaigns bring users who actually complete bookings.
• Improving the Platform — understanding which features are used and where people get stuck.
• Communicating with you about your bookings, account, policy changes, and (where permitted) new features and promotions.
• Legal compliance, including tax reporting and responding to lawful requests.

4. What other users see

Some information is visible to other users by design:

• Public to the campus community: your first name and last initial, profile photo, bio, listings, pricing, availability, ratings, reviews, and aggregate stats such as jobs completed, completion rate, and typical response time.
• Top Helper recognition: if you win or place in a monthly Top Helper Bonus, we may display your first name and last initial and your completed booking count on the Platform. If you'd rather not be named publicly, email hiveusupport@gmail.com and we will exclude you from public display without affecting your eligibility for the bonus.
• Shared with a specific user when you book: the information needed to complete the job — typically full name, contact method, and the address or meeting location for the service.

Think before you post. Anything in your bio, photos, or listing text is visible to other students. We recommend not publishing your home address, dorm room number, class schedule, or personal phone number in a public field.

Reviews are public and remain visible after an account closes, in de-identified form where feasible.

5. Who we share with

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share with:

• Other users, as described in Section 4.
• Service providers who work on our behalf under contract and may use the data only to provide their service: hosting and cloud infrastructure, Apple services, and payment processing (Stripe).
• Professional advisors — accountants and attorneys, under confidentiality. Our accountant receives the tax information described in 2.1 in order to prepare required filings.
• Tax authorities, where we are required to report amounts we pay you.
• Legal and safety — when we believe in good faith that disclosure is required by law, subpoena, or legal process, or is reasonably necessary to investigate fraud, enforce our Terms, or protect the rights, property, or safety of any person. Where lawful and appropriate, we will try to notify you first.
• Business transfer — in a merger, acquisition, financing, or sale of assets, subject to this policy.
• Aggregate or de-identified data that cannot reasonably identify you — for example, "this campus completed 1,200 bookings last semester."

6. Retention

We keep personal information as long as your account is active and as long as needed for the purposes above. After account closure we generally retain: transaction, payment, and tax records — including W-9 information — for seven years, for tax and accounting purposes; safety, fraud, and enforcement records for as long as needed to prevent recurrence; promotion and bonus eligibility records for two years, so awards can be audited or disputed; messages associated with a dispute until the dispute is resolved and any limitations period has run; and backups, until they age out on our normal cycle. We delete or de-identify the rest within 90 days of closure.

7. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Platform, understand usage, and attribute signups to the referral link, QR code, or campaign that brought you. You can control cookies through your browser, though disabling them may break core functionality like staying logged in. We honor Global Privacy Control signals as an opt-out of any sale or sharing, where applicable.

8. Your choices and rights

You can review and update most account information in your settings, control notification preferences, and unsubscribe from marketing email using the link in any such message. Transactional messages about your bookings and account are not optional while your account is open. You may ask to be excluded from public Top Helper displays at any time.

You may request that we: access the personal information we hold about you, and get a copy in a portable format; correct inaccurate information; delete your information, subject to the retention obligations in Section 6 (tax records we are legally required to keep cannot be deleted on request); opt out of any sale, sharing, or targeted advertising (we don't do these, but the right stands); and appeal a decision we make on any of these requests.

To make a request, email hiveusupport@gmail.com. We will verify your identity — typically by confirming control of the account email — and respond within 45 days, with an extension where permitted. We will not discriminate against you for exercising these rights.

9. Security

We use reasonable administrative, technical, and physical safeguards, including encryption in transit, hashed passwords, access controls, and limiting staff access to what's needed. Tax identification information is subject to additional access restriction. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and any required regulator as the law requires. Use a strong, unique password and tell us at hiveusupport@gmail.com if you suspect unauthorized access.

10. Children

The Platform is for users 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn we have, we will delete it. If you believe a minor has given us information, contact hiveusupport@gmail.com.

11. Changes

We may update this policy. We will post the new version with an updated effective date and version number and, for material changes, notify you by email or in-app notice at least 30 days before it takes effect.

12. Contact

HIVEU LLC · 14602 Tango Loop, Parker, CO 80134 · hiveusupport@gmail.com

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