HiveU Support

The campus marketplace where students help students.

Contact us

Have a question, a problem with a booking, or a safety concern? We're here to help and typically respond within one business day.

Email hiveusupport@gmail.com

Common questions

How do I get help with a booking?

Email us at hiveusupport@gmail.com with your account email and the details of the booking, and we'll look into it.

How do payments work?

Payments are processed securely by Stripe. You pay through the app when you book, and the helper is paid after the job is completed and confirmed with your 4-digit completion code.

How do I report or block someone?

You can report content or block a user directly in the app. Our team reviews reports and takes action where warranted.

How do I delete my account?

Open the app, go to your profile settings, and choose to close your account. You can also email us and we'll assist.

Who can use HiveU?

HiveU is for users 18 and older. HiveU is not affiliated with or endorsed by any university.

Privacy

Read how we handle your data in our Privacy Policy.