HiveU Account & Data Deletion
You can delete your HiveU account in the app or request account or data deletion by email.
Delete your account in the app
- Open HiveU and go to Profile.
- Scroll to the bottom and tap Delete account.
- Confirm deletion when prompted.
Request deletion by email
Alternatively, email hiveusupport@gmail.com from the email address associated with your HiveU account. Tell us whether you want to delete your account or request deletion of specific data.
As described in our Privacy Policy, we verify your identity, typically by confirming control of your account email. We respond within 45 days, with an extension where permitted.
What happens to your data
Account and profile data is deleted or de-identified, except records that must be retained for legal, tax, fraud-prevention, dispute, or accounting purposes.
The following summarizes the retention periods already stated in Section 6 of our Privacy Policy:
- Transaction, payment, and tax records, including W-9 information: generally retained for seven years after account closure for tax and accounting purposes.
- Safety, fraud, and enforcement records: retained for as long as needed to prevent recurrence.
- Promotion and bonus eligibility records: retained for two years so awards can be audited or disputed.
- Messages associated with a dispute: retained until the dispute is resolved and any limitations period has run.
- Backups: retained until they age out on our normal cycle.
- Other data: deleted or de-identified within 90 days of account closure.
As described in Section 4 of the Privacy Policy, reviews remain visible after account closure, in de-identified form where feasible.
For full details, read the HiveU Privacy Policy.